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OUR PHONE NUMBER: (207) 563-3177

FAQs

Does Renys have an online store?

Yes, Renys does have an online store. With the nature of our business being so diverse, our selection changes frequently. You can expect to see a consistent offering of Renys branded items, and an assortment of gift bundles on our online store.

Does Renys ship merchandise?

Yes, Renys can ship most items, and if you are looking for something that is not on our website, please send inquiries to online@renys.com, feedback@renys.com, or call our office at 207-563-3177. Shipping fees will apply.

Does Renys offer gift cards?

Yes, Renys gift cards are available at all 17 store locations. Gift cards can also be purchased safely in our online store. All of our issued gift cards are physically mailed out by USPS, with delivery expected 5-10 days from date of purchase, unless otherwise specified. Gift cards are non-refundable should they become lost.

How often do stores receive new merchandise?

All of our stores are as unique as the next, in both size and layout. Merchandise may vary by store, but each store typically receives new merchandise every day. With the exceptions of poor weather conditions and the month or January, you can expect to see our gray buckets making their way to a Renys store near you on a daily basis!

What is Renys Curbside pickup, and how do I place my order?

Contact your favorite Renys location by calling them between 9M-5PM Monday thru Saturday or 10am-3pm Sundays. They can take your order over the phone and will coordinate a pickup time. No contact needed! Visit the Curbside Pickup page for more information.

Does Renys offer Layaway?

Yes, Renys offers a 60 day layaway option. With a minimum of 10% down to put the layaway on hold with payments of minimum of 10% of the balance every two weeks until you pick it up!

Does Renys accept coupons?

Yes, Renys accepts Manufacturers coupons at their face value only. If the item is a taxable item, the customer is responsible for paying the associated tax.

What is Renys Return Policy?

Renys has a 30 day return policy, proving the customer has the original receipt. In the event that a customer does not have their original receipt, a Renys Merchandise Credit will be issued in the amount of the current Renys price. Merchandise Credits are not transferable. All merchandise must be returned in its original, un-altered and resalable condition, with all the original parts and packing intact. All shoes must be returned unworn, and in their original box. Refunds on purchases paid by check will not be made until the check has cleared our bank.

What is Renys?

Renys, A Maine Adventure, is a third generation, family-owned chain of 17 retail stores located throughout Maine. Renys has been in business since 1949, when Robert H. Reny opened its first store in Damariscotta, Maine. Voted Best Bargain Store 9 years in a row, by Down East Magazine readers, Renys still continues to offer quality name brands, famous maker off price labels, and once in a lifetime deals on everything you need for you and your family, all at amazing prices. If Renys doesn’t have it, you don’t need it!

Where are the Renys stores located?

Renys has 17 locations throughout the State of Maine: Bath, Belfast, Bridgton, Camden, Damariscotta-Main Store, Damariscotta- Underground, Dexter, Ellsworth, Farmington, Gardiner, Madison, Pittsfield, Portland, Saco, Topsham, Wells & Windham. Visit our Locations page for store hours and information. Our Headquarters and Distribution Center is located in Newcastle, Maine. Our office number is 207-563-3177.

How do I sing the Renys Jingle?

Do you want to sing our jingle….? Please do!! Simple directions are on our website. We’re always looking for new versions to promote- so jump on and make one!!

How do I become a Renys Vendor?

We receive lots of requests from interested vendor’s that would like to sell their items at Renys. The best way to submit an item for consideration, is to email us at feedback@renys.com. From there, a buyer for that given department will follow-up accordingly.

What is the significance of Renys Gray Buckets?

We get asked a lot about the significance of our gray buckets. These vessels certainly tell a story, and are the first choice of our warehouse employees when they need to get items from our warehouse to our stores. You never know what you might find in a gray bucket on any given day, and most of our customers see our store staff unpacking new items to stock our shelves! Essentially, they are the lifeline of Renys, and how we get our amazing products and deals into our customers hands.

How do I request a Renys Donations or Inquire about the Renys Charitable Foundation?

The Renys Charitable Foundation’s mission is to help our communities flourish while focusing on Education, Conservation and Community Development. Throughout the year we receive requests from all over the State. At the end of each year, all requests are reviewed, and a determination is made, depending on how each organization lines up with the Renys mission and values. For more information, visit our Charitable Foundation page.

For other donations questions, please visit your local Renys to acquire a Donation Request Form, or email us at feedback@renys.com.
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